Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact info@shopmoonstarbaby.com within 30 days of receiving your item for return authorization and provide a brief reason for your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  We reserve the right to refuse any returned item that does not meet our return policies.

You can always contact us for any return question at info@shopmoonstarbaby.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items.
Please note due to the nature of the designs there may be slight variations in color and photos on the site may not be exact representations of the products.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.  If approved, you'll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since we've approved your return, please contact us at info@shopmoonstarbaby.com.

We are not responsible for any lost or stolen merchandise incurred during return shipping. It is recommended to provide tracking information once available.